SHIPPING & RETURNS

SHIPPING:

NEW ZEALAND: Will be shipped within 3 working days. 

Free shipping for all orders over $80 NZD.

For all orders under $80 NZD: Standard - $7 NZD 

INTERNATIONAL: Will be shipped within 3 working days. 

Free shipping for all orders over $200 NZD

For all orders under $200 NZD: Standard - $20 NZD

 

RETURNS:

If you are unsatisfied or our product didn't meet your expectations, we are happy to refund your item during the following 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund.

To be eligible for a return:

1. Your item must be unused and in the same condition you received it.
2. Your item must also be in the original packaging.
3. Discounted items are final and cannot be returned or exchanged.
4. If your item has arrived damaged please contact us immediately at: contact@ruapuke.com

How to complete your return?

1. Please contact us by email at contact@ruapuke.com, with your order number, what you would like to return or exchange and any question you may have. If you need a refund, please provide us your bank details.
2. We will send you an email with the address you will need to dispatch the products you would like to return/exchange.
3. Once we have received the goods you sent, you will receive a confirmation email saying we have processed your return/exchange.
4. Please let us know when you have received the refund or your exchanged items.

Sorry but RUAPUKE is not responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs on the original item are non-refundable, unless the item is defective or damaged.